Frequently asked questions
Washington County-Jonesborough Public Library cards can be made at either of our library locations, Jonesborough or Gray Branch. You can visit our Get a Library Card page for more detailed information about who is eligible for a library card and what you need to bring with you when you apply. You may also call either of our locations for further assistance.
If you receive a message (typically from your OWL Catalog account) that your “privilege has expired”, don’t worry! Library cards are set to “expire” every year and must be renewed. This helps us ensure that your account is always up to date with any address, phone, email or notification preference changes.
You may visit or call either of our library locations during open hours and our staff will renew your card. You will be able to resume using your library card immediately.
You can renew items online, by phone or in person. You can visit our Borrower Information page for more detailed information about the checkout periods and renewal policies for various items.
You can call or visit either of our library locations to place Holds on items.
You can also place Holds online using the OWL Catalog. For more detail about using our catalog, visit the Using the Catalog page.
New library users are limited to five (5) items for their first checkout, two of which can be audio/visual items. After that, you may check out up to 45 items, with some exceptions depending on the type of item.
Fines accrue on all overdue items. However, you may continue to use your library card as usual if the total fines on your account is under $5.00. We do allow most patrons to make partial payments to get their account under the $5.00 threshold or allow limited checkouts with a small payment towards the balance at each checkout. This is done under the Library Manager’s discretion.
You can visit our Borrower Information page for more details about fines and fees.